Privacy Statement for Atomos Networks
Atomos Networks Limited (“ATOMOS”) is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on the ATOMOS Online site, speak to a member of our customer services, visit an ATOMOS Local or otherwise interact with ATOMOS.
What personal information does ATOMOS collect?
ATOMOS collects personal information from you when you provide it to us directly, or through your use of our website, for example:
- Information about yourself and the company you work for, when you register for an account with us. This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about the site.
- Transaction, billing and delivery information, if you make a purchase with us or contract for one of our solutions or services.
- Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes.
- If you respond to one of our customer surveys, or enter into a competition.
- If you interact with one of our sales team over the telephone, at a seminar, trade show or customer premises.
- We may also record certain details of how you use our website, such as the website you came from or are going to, your device’s unique ID, your IP addresses and operating system, adverts you click on, products you search for, products you purchase, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor our promotional messages and advertising to you.
How does ATOMOS use my personal information?
Depending on how you use ATOMOS, your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:
- To fulfil your order and/or provide you with the services you have contracted for.
- To maintain your online account with us.
- To manage and respond to any queries or complaints to our customer service team.
- To personalise ATOMOS portal to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
- To improve and maintain ATOMOS portal, and monitor its usage.
- For market research, e.g. we may contact you for feedback about our products and services.
- To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
- For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
- To comply with our legal and regulatory obligations.
We rely on the following legal bases, under data protection law, to process your personal information:
- Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
- Because it is in the legitimate interests of ATOMOS and your company, where you are submitting orders on your company’s behalf.
- Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
- Because it is in ATOMOS’ legitimate interests as a Networks Security and Telecommunications provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of ATOMOS portal, to make it more interesting and relevant in respect of the products and offers on view.
With whom does ATOMOS share my personal information?
ATOMOS needs to share information with certain selected third parties in order to operate our business:
- Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide digital marketing services like product recommendation, statistical analysis, business & operational insight, website optimization), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies). On occasion, we also share personal information with our professional and legal advisors.
- Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud or in response to a lawful request.
- Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
- Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.
ATOMOS may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of ATOMOS, our customers, employees or the public, or where we are otherwise legally permitted to do so.
Where does ATOMOS store my personal information, and how long for?
ATOMOS uses service providers based around the world. Consequently, your personal information may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your information than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. Please contact us if you would like more information about these safeguards.
We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. For more information about the duration of cookies please refer to the cookie policy.
Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
What does ATOMOS do to protect my personal information?
ATOMOS always aim to deliver the highest level of service and security to our customers and ATOMOS portal has been specifically designed with security in mind.
In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:
- 128 bit Secure Sockets Layer (SSL) encryption – the latest technology to encode and protect your data – which is your guarantee for a safe and secure transaction.
- The ATOMOS VeriSign Security Guarantee pops up whenever you submit sensitive information as an indication that the current information will be encrypted. This means that your information is protected and safe to submit.
- Your ATOMOS portal Account Information and ATOMOS portal Personal Profile are password-protected so that you and only you have access to this personal information. If your details need updating please contacting your assigned administrator or email info@atomosnetworks.com and one of the team will deal with your request.
How does ATOMOS use my personal information for marketing?
Unless you opted-out during your account registration and purchase, ATOMOS may send you emails, call or text you regarding ATOMOS products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.
It is likely that some or all of these marketing messages may be tailored to you, based on what we know about you and/or your company, for example from your Online Personal Profile, your previous searches and browsing history on ATOMOS, and your purchase activity.
If you no longer want to hear from us, at any time you can:
- Unsubscribe from emails by clicking on the link in each email
- Email us at: info@atomosnetworks.com
You may also see adverts for ATOMOS on third party websites, including on social media. These adverts may be tailored to you using cookies (which track your web activity, to enable us to serve adverts to customers who have visited ATOMOS). Where you see an ad on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
What Are My Rights?
Under the GDPR, you have the following rights, which Atomos will always work to uphold:
The right to be informed about Atomos collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Art. 15.
The right to access the personal data we hold about you. Art. 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Art. 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Art. 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to Atomos using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to Atomos directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Atomos use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Art. 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Contact Us
For questions regarding this privacy notice or how we use your personal data, please contact us on 0113 323 7711 or email: info@atomosnetworks.com
You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information.
Updates to this Privacy Statement
We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing.